Support
Need help with Decode?
We're here to help with app issues, subscriptions, billing questions, account access, feedback, or general support.
Contact
Email:
Please include the following information when contacting us:
- Your device type
- Your operating system version
- The app version, if available
- A short description of the issue
- Screenshots, if helpful
Subscriptions and Billing
If you subscribed through the Apple App Store or Google Play, subscription management, cancellations, refunds, and billing are handled directly by Apple or Google.
Apple subscriptions:
Open Settings on your iPhone - tap your Apple ID - Subscriptions - Decode.
Google Play subscriptions:
Open Google Play - tap your profile icon - Payments & subscriptions - Subscriptions - Decode.
App Feedback
We're continuously improving Decode. If you have feedback, ideas, or notice something that feels unclear, you can contact us anytime at:
Important Note
Decode is designed for entertainment, self-reflection, and personality-style insights. It does not provide medical, psychological, legal, or professional advice.